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COVID-19 Updates

Last updated: Wednesday 12 August 12:15AM

Dear Homemart Customers,

As you may know, Auckland will move to Alert Level 3 and the rest of New Zealand will move to Alert Level 2 from midday on Wednesday 12th August 2020. Under the Level 3 alert level, Homemart website will remain operating as normal and offer contactless delivery.

We want to reassure you that our number one priority is to ensure the safety of our team members, customers and families.

Online Store

You can continue to order online from our website to meet your shopping demands during COVID-19 alert Level 3.

Delivery Times

In order to keep safe social distance, our team will offer contactless delivery during this period.

Due to unusually high demand of online shopping during this period, it may cause some delay, please allow an additional 1-2 days of delivery time frame.

Customer Service

Our email and live chat services are operating as normal with many of our staff working remotely. We will keep our phone, email and live chat service operating as normal at all alert levels.

You may have concerns about your orders and delivery dates. We are here to help, and we are dedicated to making sure you get what you need. Should you have any questions at all, please send us an email with your question to contactus@homemart.co.nz or simply using our online chat service to get help.

We are checking the government policy frequently and will keep information updated on our website if anything changes.

To find out more information about the COVID-19 in New Zealand please visit covid19.govt.nz.

Thank you for your continued support.

Best regards,

Homemart Team