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COVID-19

COVID-19 UPDATES

Latest updated on 22 November

Kia Ora HomeMart Customers,

We would like to take this time to thank you for all the kindness and patience during this whole time and we are now having some exciting news to share with you.

Accumulated Orders

We are now up to date with all delivery orders. By Friday, 19th November, all the accumulated orders due to COVID-19 restrictions has been cleared into courier network, in saying that your orders should be reach you soon.

If you have question regarding where your order is, please feel free to contact us.

Order Processing

Based on current volume and productivity, our current processing time is 1-2 working days. However, peak time is underway, we ask your patience to allow us 2-3 working days to process your order moving forward.

Deliveries

Our Courier/Transport partner are still express high volumes within their network. Please allow extra 2 working days for Courier Post to delivery your parcel, and 5-10 working days for our transport partner to reach you if you’re ordering oversized/large items.

Customer Service

Our customer service team are working hard to response to your email and message, and the current response time to customer service enquiries is 2-3 working days.

Live Chat with us if you have urgent enquires

 

We will continue monitoring the COVID-19 situation in New Zealand and will keep you informed here about any changes may affect our services. Thank you again for supporting us through this whole time

Shop for Christmas? Here at Homemart, your will find what you need with the Right Price, Right Now.

Ngā mihi nui,

HomeMart Team