We are committed to protecting your privacy and the security of your personal information.
Collection of Information
Personal information is any information that can be used to identify you and may include your name, email address, physical and/or postal address and other contact details, credit card number and expiry date. Personal information may also include Internet Data (discussed below).
We may collect personal information about you when you make an inquiry or complaint or when you order products or services from us. If you choose not to provide personal information when requested, we may be unable to respond to your inquiry or complaint or to provide you with the products and services you require.
Use and Disclosure of Information
Any personal information we receive will be used primarily to respond to inquiries, to sell, supply and deliver products and services which you order to you, to provide you with news and information about us and products, services and activities that we believe you may be interested in, to respond to complaints, to improve this website and our products and services and for such other purposes as may be disclosed to you at the time the personal information is collected or as required by law.
We will not sell, trade or rent or give personal information to third parties (other than related entities), except to the extent that it is necessary for or incidental to the above purposes.
Collection and Use of Internet Data
Our website may collect and use certain information about your visit, including:
a. The internet protocol address and host name used by your computer to connect to this website.
b. The operating system and the browser your computer uses.
c. The search engine or inbound hyperlink you used to reach this website.
d. The date, time and duration of your visit.
e. The pages viewed by you.
a. Personalise your visits to this website
b. Enable us to improve the content, reliability and functionality of this website
c. Enable you to use certain services or functionality
d. Evaluate the effectiveness of the advertising on this website
e. Track website usage patterns
Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. Although you may configure your web browser to not accept cookies, you may experience a loss of functionality as a result.
Security and Storage
We will take all reasonable steps to ensure the security and confidentiality of the information that is collected. This includes our observing strict data handling and information security protocols. Any online transactions that occur when you place an order are encrypted before being transmitted using Secure Sockets Layer (SSL) technology. The transactions are then transmitted over a secure server. Your credit card details are not retained after a transaction is processed.
We will keep your personal information only for as long as is reasonably necessary, having regard to the purpose of collection, and in accordance with applicable legal requirements.
Access to and Correction of Personal Information
We want to make sure that your personal information is accurate, up to date, complete, relevant and not misleading. You have the right in most cases to gain access to and request the correction of personal information that we hold about you by either:
a. Logging into your account and (functionality permitting) updating your personal information.
Emails are regulated by the Unsolicited Electronic Messages Act 2007 and in compliance with this Act, we will not send you a commercial electronic message unless permitted to do so.
You can elect not to receive emails from us by choosing to opt out of any email subscription at any time by taking any one of the following steps:
a. Using the unsubscribe feature (if present) in any such message.
b. If you are a registered user of this website, logging in to your account and updating the appropriate preferences (if available) for that account.
If you have any concerns or complaints about the manner in which your personal information has been collected or managed by us, please contact us.
We will endeavour to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Privacy Commissioner who may investigate your complaint further. Further information about the application of the Privacy Act can be found at the website of the Privacy Commissioner at www.privacy.org.nz.
How to contact us